Henry Ford did not invent the car – he invented a process. Workers on the assembly line at Ford Motor plant in Long Beach (April 21, 1930) To understand why process documentation is worth your time, it's helpful to look back at one of the world’s most influential business process improvement examples. Sounds familiar? If so, you're certainly not alone. “It's too corporate and bureaucratic.” You want to keep a more informal, personal company culture and don't want to adopt what seems like a practice best suited for large corporations. “There is no time for this.” It doesn't seem like a priority to document things that you might barely have time to complete in the first place. Standardization would only stifle your ability to innovate. “Procedures are constrictive.” You need to be flexible to be successful. “Too much is changing right now.” You wouldn’t want to spend valuable time documenting and standardizing things that might change in the near future. The reasons many companies cite as excuses for avoiding documentation are countless: Most companies feel a push and pull between trying to do the right thing by documenting and trying not to waste resources by documenting. Others avoid process documentation entirely, feeling that it's a complete waste of time and money. Some businesses perform it only because they think it’s what they are “supposed” to do. Let's face it – process documentation sounds tedious and boring. For instance, an online business dealing with multiple vendors and complex supply chains needs to have a well-documented e-commerce workflow that covers order processing, inventory management, payment handling, shipping procedures, and more. The specific processes that need to be documented can vary significantly from one company to another. Other examples of business processes that are typically documented include:Įquipment inspection and maintenance procedures Nuclino is a unified workspace where you can collaborate on internal documentation, manage projects, onboard new employees, take meeting minutes, collaborate on documents, and bring all your team's work together. Here's an SOP example created in Nuclino. Process documentation examplesĪ common process documentation example is a standard operating procedure (SOP) document. Similarly, any task that is done more than once or completed by multiple people needs to be documented. Recipes are written down because they’re the easiest way to duplicate a tested process. Think of process documentation as your team's cookbook. Processes can be documented in the form of policies, checklists, tutorials, forms, screenshots, and so on – anything that describes how a process should be executed. Process documentation is a step-by-step description of how to execute a process from start to finish.
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